Privacy Policy

Last Updated: January 30, 2026

Welcome to Trexplus.com (the “Site,” “Service,” “Company,” “we,” “us,” or “our”). This document is our Comprehensive Privacy Policy, which serves as a legal notice regarding our privacy practices. We are committed to safeguarding the privacy of our website visitors, application users, and retail customers. This policy is designed to inform you about how we collect, use, store, share, and protect your personal information in accordance with the Digital Personal Data Protection (DPDP) Act of India, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), where applicable.

By accessing Trexplus.com or using our Services, you signify that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

1. Introduction & Philosophy

At Trexplus.com, we believe that transparency is the foundation of trust. This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events. Our primary goal is to provide you with a seamless and secure shopping experience for branded computer hardware and custom PC builds while ensuring your data remains under your control.

2. Detailed Categories Of Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

  • Direct Identifiers: Your legal full name, aliases, unique personal identifiers, and government-issued identification (when required for high-value transactions or verification of custom PC configurations).
  • Contact Information: Physical billing address, secondary shipping address, primary and alternative telephone numbers, and professional or personal email addresses.
  • Account Credentials: Usernames, encrypted passwords, and security questions/answers for account recovery and multi-factor authentication.
  • Commercial Transaction Data: Comprehensive records of products purchased, order history, shopping cart items, wish lists, and returns/replacement history.
  • Financial Data: While we do not store full credit card or bank account numbers on our servers, we collect and store transaction IDs, partial payment details (e.g., last four digits of a card), and billing logs provided by our payment gateway partners.
  • Visual and Multimedia Data: This includes the mandatory Unboxing Videos and product images provided by customers during return or replacement requests. These are stored for verification, quality control, and fraud prevention purposes.
  • Custom PC Build Data: Specific hardware preferences, technical specifications, and configuration logs generated during the use of our “Custom PC Build” tool.

3. Technical Telemetry & Log Data

When you interact with our Services, our servers automatically record “Log Data.” This information is vital for maintaining the technical integrity of our platform.

  • IP Address and Location: We track Internet Protocol (IP) addresses to determine geographic location for shipping feasibility and to prevent regional fraud.
  • Device Specifications: Information about the device used to access Trexplus.com, including hardware model, operating system (Windows, macOS, Android, iOS), browser type (Chrome, Firefox, Safari), and screen resolution.
  • Clickstream and Navigation Data: Detailed logs of how you moved through our site, including the date/time of access, pages viewed, time spent on specific products, and the referring website (e.g., Google Search, Social Media).
  • Network Information: ISP details and connection speeds to optimize the delivery of high-resolution product images.

4. Cookies, Web Beacons, & Tracking Pixels

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

  • Strictly Necessary Cookies: Required for the operation of the site, such as keeping you logged in or maintaining your shopping cart.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.
  • Functionality Cookies: Used to recognize you when you return to our website so we can personalize our content for you.
  • Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant to your interests.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of the site may not function properly if cookies are disabled.

5. Extensive Use Of Your Personal Information

We process your information for purposes rooted in legitimate business interests, contractual obligations, and legal compliance.

  • Order Fulfillment: To process, authorize, and fulfill your purchase orders, including the dispatch of physical goods via our courier partners.
  • Customer Support: To provide technical assistance, answer product-related queries, and manage the return/replacement process (including the analysis of unboxing videos).
  • Custom PC Verification: Our support team uses your contact information to call and confirm technical details for custom configurations before assembly begins.
  • Security and Fraud Mitigation: To detect, prevent, and investigate potential security breaches, hacking attempts, or fraudulent transactions.
  • Marketing and Promotions: To send newsletters, special occasion deals (e.g., Durga Puja, Diwali offers), and personalized recommendations. You can opt-out of these at any time via the “Unsubscribe” link.
  • Legal and Regulatory Compliance: To maintain records for tax purposes (despite GST exemption, standard accounting is maintained), and to cooperate with law enforcement if a valid warrant is presented.
  • Service Improvement: To conduct internal research on our users’ demographics and interests to better understand and serve our clientele.

6. Data Sharing With Third-Party Entities

We do not sell your data to third parties. We only share information when it is absolutely necessary to provide our services.

  • Payment Gateway Providers: Data is shared with secure providers (e.g., Razorpay, Cashfree, or UPI aggregators) to facilitate transactions.
  • Logistics and Courier Partners: We share your name, address, and phone number with entities such as Delhivery, BlueDart, Ecom Express, or Indian Post solely for delivery purposes.
  • Authorized Service Centers: For warranty claims on branded products, we may facilitate the sharing of your invoice and contact details with the manufacturer’s service center.
  • Professional Advisors: We may share data with auditors, legal counsel, and insurers to manage business risks and legal compliance.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity, subject to the same privacy protections.

7. Data Retention & Deletion Policy

We retain personal information only for as long as is necessary for the purposes set out in this policy.

  • Transaction History: Maintained for a period of 7 to 10 years to comply with Indian financial and auditing laws.
  • Unboxing Videos: Retained for 90 days following a successful return/replacement or until the warranty period expires, whichever is shorter, unless required for a legal dispute.
  • Account Information: Retained until the user requests account deletion, provided there are no pending legal or financial obligations.

Upon expiration of the retention period, data is either permanently deleted from our servers or anonymized so that it can no longer be associated with an individual.

8. Technical & Organizational Data Security

We implement industry-standard security measures to protect your data.

  • SSL Encryption: All data transmitted between your browser and our servers is protected using Secure Socket Layer (SSL) 256-bit encryption.
  • Firewalls and IDS: Our server infrastructure is protected by robust firewalls and Intrusion Detection Systems.
  • Access Control: Access to the backend database is restricted to authorized personnel using multi-factor authentication (MFA).
  • Data Minimization: We only collect what is strictly necessary for the service being provided.

While we strive for 100% security, no method of transmission over the internet is completely secure. You use the Service at your own risk.

9. Your Legal Rights As A Data Principal

Under various data protection laws (including India’s DPDP Act), you have the following rights:

  • Right to Confirmation and Access: You can request a summary of the personal data we hold about you.
  • Right to Correction: You can request that we update or correct inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your data if it is no longer needed for the purpose for which it was collected.
  • Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time (this may affect our ability to provide services).
  • Right to Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer or the relevant Data Protection Board.

To exercise these rights, please email us at servicetrexplus@gmail.com. We will verify your identity before processing any requests.

10. Children’s Privacy Protection

Trexplus.com does not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.

11. Third-Party Links & External Services

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. International Data Transfers

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Our primary servers are located in India, but our cloud-based backups or third-party service providers (like email delivery systems) may utilize international infrastructure.

13. Grievance Redressal & Contact Information

In accordance with Information Technology Act 2000 and the DPDP Act, the name and contact details of the Grievance Officer are provided below:

    • Designation: Data Protection & Grievance Officer, Trexplus.com
    • Email: servicetrexplus@gmail.com
    • Address: Bagula Bus Stand Opposite AXIS Bank ATM, Nadia, West Bengal, Pin: 741502
    • Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

14. Changes To This Policy

We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Conclusion:

Trexplus.com is dedicated to providing a secure and transparent online environment. By using our site, you trust us with your data, and we take that responsibility seriously. We are here to assist you with any questions regarding your privacy or data usage.

Thank you for choosing Trexplus.com for your computer and technology needs.