Terms & Conditions

1. We would like to formally inform all our customers that “Trexplus.com” operates as a retailer and does not engage in the manufacturing of products. Our primary role is to offer a diverse range of products sourced from various trusted manufacturers and suppliers. We take pride in curating a selection of high-quality items and providing them to our valued customers through our platform. As a retailer, our focus remains on delivering exceptional customer service, offering a wide variety of products, and ensuring a seamless shopping experience. If you have any questions or require further information about our products, please do not hesitate to reach out to our customer support team. We are dedicated to meeting your needs and providing you with the best shopping experience possible.

2. Buyers can confidently place their orders on our website, ensuring that they provide accurate and complete information, including:

  • Name: Please provide your full and correct name to facilitate smooth order processing and accurate delivery.
  • Address: Ensure that the delivery address is accurate, complete, and up-to-date to avoid any potential delivery issues.
  • Phone Number: A valid and reachable phone number is essential for order confirmation, addressing delivery queries, and ensuring a seamless delivery process.
  • Email ID: Providing a valid email address enables us to send order confirmations, tracking details, and other relevant communications to keep you informed about your order.
  • Pin Code: Accurate pin code information helps us determine the delivery area and ensures that your order reaches the correct destination.

           By providing these essential details correctly, you contribute to a trouble-free ordering experience and ensure the accurate and timely delivery of your chosen products from our website.

3. At Trexplus.com, we are delighted to offer complimentary delivery services for all our products. We ensure that every product is shipped with the utmost care and attention to detail. Our shipping methods encompass both courier services and the reliable Indian Post Office, ensuring a seamless and efficient delivery process. To guarantee the safety and quality of our products, we take extra measures to ensure that all items are securely packed before shipping. This commitment to packaging excellence helps safeguard your purchase during transit. We kindly request all our buyers to maintain an unboxing video record while opening their received product packages. Please be aware that we do not accept order return requests without a corresponding unboxing video. This protocol helps us maintain transparency and streamline the return process while ensuring that the returned items remain in their original condition. At Trexplus.com, we are dedicated to providing a trustworthy and hassle-free shopping experience for our customers. Your cooperation in adhering to our unboxing video requirement is greatly appreciated, as it helps us maintain the quality and integrity of our services. (Please note that any unboxing video intended for a product return or replacement must be recorded prior to opening the product from its packaging. It is essential that the shipping label on the outer packaging of the product remains clearly visible in the video recording. This step is crucial in ensuring a smooth and efficient process for assessing and facilitating any necessary returns or replacements. Your cooperation in adhering to this requirement is greatly appreciated). Keep in mind no order return requests are accepted without an unboxing video & image.

4. When placing an order on Trexplus.com, we offer safe payment methods:

  • Razorpay Payment Gateway: The second payment option provides buyers with a secure online payment gateway. Through this method, buyers can make payments using various digital payment modes, including credit cards, debit cards, UPI (Unified Payments Interface), and net banking. It offers a swift and efficient way to complete your purchase securely.

5. In the event that payment processed through the Razorpay Payment Gateway fails and is debited from the buyer’s bank account, Razorpay will initiate a refund of the failed payment amount to the buyer’s original payment method. Please note that it may take approximately 5 to 7 days for the buyer to receive the refund. If you require assistance or have inquiries regarding failed payment details, we encourage buyers to reach out to us for prompt support. You can contact us through the following channels:

  • WhatsApp: 9083527119
  • Email: servicetrexplus@gmail.com

           Our dedicated customer support team is ready to assist you with any payment-related concerns or questions you may have. We are committed to ensuring a smooth and secure shopping experience for all our valued customers.

6. We would like to inform our valued buyers that as per GST (Goods and Services Tax) regulations, businesses with an annual turnover below Rs 20 lakhs are not obligated to issue GST invoices. Therefore, Trexplus.com, with a turnover below this threshold, does not provide GST invoices to our customers. We appreciate your understanding in this matter, and if you have any further questions or require additional documentation or receipts for your purchase, please do not hesitate to reach out to our customer support team. We are here to assist you with any inquiries or requirements you may have related to your orders or purchases. (In September 2021, businesses with an annual turnover of less than Rs. 20 lakhs (Rs. 2 million) were generally exempt from GST registration in India under Section 22 of the CGST Act. However, please keep in mind that GST rules and regulations can change over time, and it’s crucial to verify the current threshold and any updates with the relevant tax authorities or a qualified tax professional as of the current date in 2023.)

7. Upon the culmination of a transaction on trexplus.com, customers or purchasers contemplating the cancellation of their order are encumbered by a stipulated cancellation fee of (5% of order value + Rs.150). This indispensable cancellation protocol may be seamlessly executed by initiating communication with our dedicated customer support team, accessible through the dynamic channels of WhatsApp at +91 9083527119 or the established email conduit at servicetrexplus@gmail.com. In a divergent approach, customers retain the autonomy to rescind their order during the delivery juncture by actively engaging with the designated delivery personnel. This entails the dissemination of a One-Time Password (OTP) to the delivery representative. It is imperative for customers to exercise judicious discernment, rigorously vetting the accuracy of the OTP before its disclosure. It is of utmost importance to underscore that trexplus.com explicitly absolves itself of any responsibility in instances of encountering scams, deceptive practices, or fraudulent activities associated with the sharing of OTPs. Consequently, we ardently advocate for customers to exercise heightened vigilance, adhere to robust security practices, and exercise due diligence throughout the entire cancellation process to mitigate potential risks and fortify a secure and trustworthy transactional environment. Your commitment to these precautions is integral to fostering a secure and reliable interaction with trexplus.com.

8. Trexplus.com specializes in the creation of customized personal computers. For individuals seeking to configure a PC, our online platform offers a dedicated “Custom PC Build” feature. Here, customers have the freedom to select and assemble components of their choice, crafting a personalized and aesthetically pleasing computer system. Upon the completion of component selection and order placement, our diligent customer support team will promptly reach out to the buyer to confirm the order details. In the intricate domain of Custom PC Builds, should a perceptive customer or buyer choose to navigate the pathway of order cancellation for their personalized computing solution, it becomes incumbent upon them to acknowledge and comply with the application of a specified cancellation fee amounting to Rs. 1000. This designated fee transcends a mere perfunctory imposition; rather, it represents a purposeful and calculated measure intended to offset the intricate tapestry of administrative overheads and the extensive spectrum of processing expenses intricately interwoven into the orchestration of a cancellation procedure. This stipulation, emblematic of our unwavering commitment to operational transparency, finds its roots deeply embedded in our institutional policies, standing as a testament to our steadfast dedication to fostering a transactional framework characterized by both luminous clarity and unswerving equitability. The implementation of this cancellation fee, far from being an arbitrary imposition, emerges as a conscientious measure designed to achieve a delicate equilibrium between honoring the inherent flexibility in customer preferences and safeguarding the operational viability that serves as the bedrock of our commitment to delivering a superlative customer experience. Our larger aspiration, encapsulated within the tenets of this policy, is to orchestrate an operational milieu that not only meets but transcends the expectations of our esteemed clientele within the realm of Custom PC Builds. By threading the needle between customer accommodation and the fiscal exigencies intrinsic to our service provisions, we fervently endeavor to uphold an unwavering standard of service excellence. In extending this nuanced approach, we earnestly anticipate and value the discerning understanding of our esteemed customers, recognizing the rationale underpinning this policy as an indispensable element in our overarching commitment to sustained quality, operational integrity, and the enduring satisfaction of our valued clientele within the domain of Custom PC Builds.

9. In situations where a buyer places an order for a product listed as in-stock on Trexplus.com, but subsequently, it is determined that the product is unavailable in our warehouse or is damaged, rendering it undeliverable to the buyer’s specified address, Trexplus.com retains the right to cancel the order. In the event of trexplus.com unilaterally canceling any customer or third-party order, Tex Plus wishes to underscore its commitment to a customer-centric approach. Under such circumstances, it is expressly affirmed that Tex Plus will abstain from imposing any cancellation fees on the concerned customer or third party. Furthermore, it is imperative to elucidate that in instances where trexplus.com autonomously initiates the cancellation of an order, Tex Plus pledges to facilitate a comprehensive refund. This reimbursement, as a manifestation of our dedication to customer satisfaction, will be meticulously processed, with funds directed exclusively to the original payment method utilized by the buyer during the transaction. By adhering to this policy, Tex Plus seeks to not only mitigate any potential inconvenience caused by order cancellations but also to uphold transparency and integrity in its business dealings. The objective is to provide customers with a seamless and equitable resolution, fostering trust and reinforcing the customer-provider relationship.

10. The elucidation of warranty particulars for all products featured on trexplus.com is meticulously encapsulated within the detailed expanse of each product’s description box. A fundamental tenet necessitates underscored attention – trexplus.com, as an entity, is exclusively positioned as a reseller and refrains unequivocally from undertaking any aspects of the manufacturing continuum. In consonance with this delineation, trexplus.com maintains a stance of abstention from the assertion of product warranty claims. In the intricate domain of warranty-related exigencies, it becomes incumbent upon the discerning customer or purchaser to diligently embark upon a trajectory of engagement directly with the originating product manufacturer. A pivotal course of action involves the direct interface with the company in ownership of the product or the judicious initiation of contact with the designated service center affiliated with said company. It is paramount to discern that, within the ambit of this delineation, trexplus.com, in its reselling capacity, does not interpose as a conduit for the facilitation or mediation of warranty claims. As stakeholders navigate the labyrinthine terrain of warranty intricacies, it is incumbent upon them to eschew reliance on trexplus.com for such matters. By cultivating a direct line of communication with the pertinent product entity, customers and buyers are poised to orchestrate the orchestration of warranty claims with alacrity, precision, and in alignment with the regulatory parameters delineated by the originating manufacturer.

11. TrexPlus.com, as an exemplar of operational finesse, manifests its unwavering dedication to service excellence through a deliberate strategic choice – the intentional exclusion of Cash on Delivery (COD) services. This principled decision is not a mere procedural nuance; rather, it forms the bedrock of a meticulously crafted business model that necessitates the exclusive reliance on online payment transactions for the acquisition of any product featured on our distinguished platform. This distinctive approach transcends the transactional realm, embodying a multifaceted commitment to infuse the purchasing process with a trifecta of virtues: efficiency, transparency, and security. As patrons navigate the digital aisles of TrexPlus.com, they engage in a seamlessly orchestrated symphony of technological prowess and operational precision, where each online payment transaction is not merely a financial exchange but a curated experience in trust and convenience. At the heart of our commitment to elevating the customer journey lies the strategic integration of the Razorpay payment gateway. This avant-garde financial infrastructure is not merely a conduit for monetary transactions; it is a symbolic embodiment of our pledge to fortify the sanctity of sensitive financial data. The Razorpay payment gateway, with its cutting-edge technology, emerges as a cornerstone of our operational architecture, ensuring that each interaction within the digital marketplace is executed with a synthesis of technological sophistication and financial prudence. In embracing the Razorpay payment gateway, TrexPlus.com transcends conventional norms, positioning itself as a vanguard of innovation in the digital commerce landscape. Each facet of this deliberate integration serves as a testament to our overarching commitment to redefine industry standards and furnish our esteemed customers with an unparalleled online shopping milieu characterized by sophistication, security, and unrivaled efficiency.

12. We aim to deliver products to our customers’ addresses within a standard delivery window of 4 to 5 days from the date of the order. However, during certain festive occasions such as Durga Puja, Diwali, Eid, Christmas, and other special festival days, we anticipate a higher volume of orders, which may lead to an extension of the delivery time. In such cases, please be prepared for the possibility of product deliveries taking an additional 1 to 2 days beyond our usual delivery timeframe. We make every effort to ensure timely deliveries, but the increased demand during festive periods can impact delivery schedules. Rest assured, our dedicated team is committed to minimizing any delays and providing you with the best possible service, even during peak festival times. We appreciate your patience and understanding during these festive seasons as we work diligently to fulfill your orders in a timely manner.

13. It’s important to acknowledge that unforeseen natural calamities like heavy rains, landslides, and other adverse weather conditions can impact the logistics and transportation networks, potentially causing delays in product deliveries. In such unfortunate circumstances, delivery to areas affected by these events may require an additional 4 to 5 days beyond our standard delivery timeline. At Trexplus.com, we prioritize the safety of our delivery personnel and the integrity of our products. Therefore, during instances of natural calamities, we take all necessary precautions to ensure the well-being of our team while striving to fulfill orders as soon as conditions permit. We appreciate your understanding and patience during such exceptional situations, and we are committed to keeping our customers informed about any potential delays and providing the best service possible under the circumstances. Your trust in Trexplus.com is highly valued, and we remain dedicated to delivering quality products to you, even in challenging circumstances.

14. The delivery timeframe for all virtual products, such as antivirus license codes or license codes for company software, is stipulated at 2 hours. The issuance of these license codes is exclusively conducted via electronic mail, without any physical delivery option available. It is imperative to note that only business hours are considered within this delivery window. In the event that a customer places an order beyond the prescribed business day or business hours, they will be required to await the commencement of the next business day or business hours to receive their product’s license code. Furthermore, should any technical issues be encountered on the website or in the server infrastructure, it may necessitate an extension of the 2-hour delivery window for the customer to obtain their license code.

Cancellation Policy

1. Once an order has been successfully placed on our platform, customers have the option to cancel the order up until the point when the product is dispatched for shipping. However, once the order has been shipped, it becomes unfeasible to cancel the order using the Trex Plus website and app. Nonetheless, customers are provided with an opportunity to cancel their order when the delivery personnel, such as the delivery boy, arrives to deliver the product to the designated address. To initiate this cancellation, the customer may be required to share a cancellation OTP (One-Time Password) with the delivery personnel. It is essential to exercise caution and verify the SMS and cancellation OTP details meticulously before sharing them to ensure the legitimacy of the cancellation request. At Trex Plus, we strive to offer flexibility and convenience to our valued customers throughout the order fulfillment process, including the option to cancel orders when necessary, within the specified guidelines.

2. It’s crucial to note that a cancellation fee of Rs. 500 is applicable in the event that a buyer chooses to cancel their custom PC order. At Trexplus.com, we are committed to delivering a seamless and adaptable experience throughout the custom PC ordering procedure, with the ultimate goal of ensuring customer satisfaction at each stage of the process. Our policies and fees are designed to maintain a balance between providing flexibility to our customers while managing the administrative and logistical aspects of custom PC orders. We value our customers and aim to offer them the best possible service.

3. Please note that Trexplus.com does not entertain cancellations for products that have been obtained by our marketing team during special occasions such as Pongal, Diwali, Valentine’s Day, and similar limited-time promotional events. These offerings are considered as exclusive occasion-specific deals, and as such, cancellations are not feasible for these particular products. We encourage our valued customers to carefully consider their purchases during these special occasions and make informed decisions, as cancellations may not be available due to the unique nature of these promotions. At Trexplus.com, we are committed to providing exceptional value and opportunities to our customers during festive and special occasions, and we appreciate your understanding of our cancellation policy in these specific cases.

Return, Replace & Refund Policy

1. The buyer can return/replace the product within 2 days on the Trexplus.com website from the day buyer received the delivery. Trexplus.com will accept the product return/replace in case the product is damaged, item missing in the box, wrong product received. (Returns/replace will not be accepted if the customer has purchased these products – Software, Anti Virus, Computer Fan, Cabinet, Ink and toner Powder, Mouse Pad, Cleaning items, Custom PC Build PCs, Desktops, Wires, and cables) Trexplus.com will not return or replace a product if it is found to be defective after a customer has purchased it. The customer can take the product to the service center for service or make a warranty claim with the help of Trexplus.com. Note that if the customer chooses to send the product to the service center with the help of Trex Plus, the courier charges incurred will have to be borne by the customer.

2. To return or replace the product, the buyer has to go to Trexplus.com and request a return or replace under the return option where the buyer has to provide the order ID and select whether to replace or return the product and then select the reason for the buyer’s return or wants to take a replacement, Trexplus.com have given some options here, the buyer has to choose an option (Why buyer want to return/replace the order). Then the buyer has to choose which method he/she wants to get his/her refund, in this case trexplus.com will give 2 options to the buyer, the first is to get the refund in my wallet of Trexplus.com, the second option is to take the refund through (The refund will be made in the same method as the payment was made). Then buyer should share with us the unboxing video detailing what the problem is with his/her product. Then buyer has to click on return button. We will check the external request and notify the buyer via email. If the product is non-retainable, return or replacement request will not be accepted. In this case, the buyer can directly contact our customer support executive and explain problem in detail. (Please note that any unboxing video intended for a product return or replacement must be recorded prior to opening the product from its packaging. It is essential that the shipping label on the outer packaging of the product remains clearly visible in the video recording. This step is crucial in ensuring a smooth and efficient process for assessing and facilitating any necessary returns or replacements. Your cooperation in adhering to this requirement is greatly appreciated). No order return requests are accepted without an unboxing video & image.

3. It’s important for our buyers to be aware that our return policy has a specific time frame. If a buyer does not request a product return within 2 days from the day they received the product, they will not be eligible to return the product after the two-day deadline has passed. This policy is in place to ensure the efficient and timely processing of return requests and to help us maintain a fair and consistent approach to returns. We encourage our customers to review their purchases promptly and reach out to us within the specified time frame if they encounter any issues with their products. We appreciate your understanding of our return policy, and we are here to assist you with any inquiries or concerns related to your purchases. Your satisfaction is our priority, and we aim to provide a clear and customer-friendly return process.

4. As a retailer, we do not engage in the manufacturing process of the products we offer. In the event that a customer purchases a branded product from our platform and subsequently receives it in a defective condition, we must clarify our policy regarding returns and replacements. Given that the item in question is a branded product, our company does not possess the authority to facilitate direct returns or replacements. Instead, we provide customers with a detailed invoice upon delivery, which is sent to the buyer’s registered email address. This invoice serves as the primary documentation for the purchase and contains crucial information. In the case of a defective branded item, we kindly request that the customer refer to the attached invoice. It is imperative for the customer to contact the official service center or customer support channel of the brand from which the product was acquired. They will be able to assist with the necessary steps for servicing or replacing the item. In summary, it is essential to understand that if any branded item purchased through trexplus.com is found to be defective upon receipt, our company is unable to process returns or replacements directly. Instead, the customer should initiate contact with the respective brand’s customer service department to address their concerns and seek resolution. We appreciate your understanding and cooperation in adhering to this procedure.

5. Once a buyer’s return or replacement request is accepted, we arrange for a delivery personnel to pick up the product from the buyer’s specified home or office address. However, there are certain conditions and considerations:

  • Buyer’s Decision Not to Return: If the buyer decides not to return the product after the return or replacement request has been accepted or if the buyer is not available at the specified address during the pickup attempt, the return or replacement process will be canceled.
  • Self-Return Option: In such cases, the buyer is provided with an alternative option. Within the next 24 hours, the buyer is required to pack the product themselves and courier it to the designated return address. The return address details are as follows:
    • Address: Bagula Bus Stand Opposite AXIS Bank ATM, Pin. 741502
    • Receiver: Sourav Dutta
    • Phone No.: 9083527119
  • Return Cost Responsibility: It’s important to note that the cost associated with returning the product in this manner will be borne by the buyer.

           This approach provides flexibility for buyers who may choose to manage the return process themselves if they decide not to return the product or if they are unavailable during the pickup attempt. Trexplus.com aims to accommodate various scenarios while ensuring a fair and efficient return process for our customers.

7. Trexplus.com offers flexibility when it comes to refund methods, and it allows the customer to choose how they want to receive their refund amount. Buyers have the option to select one of the following refund methods:

  • Refund to UPI ID: If the buyer prefers to receive the refund directly to their UPI (Unified Payments Interface) ID, they can choose this option. The refund amount will be credited to the provided UPI ID. Refunds to the buyer’s UPI ID may take a minimum of 5 days to a maximum of 7 days to process. The exact duration can vary depending on the bank’s processing times and policies.
  • Refund to Trexplus.com My Wallet: Alternatively, if the buyer prefers, they can opt to have the refund amount credited to their Trexplus.com My Wallet. This provides the convenience of using the refunded amount for future purchases on Trexplus.com. The refund will typically be posted to the My Wallet within a shorter timeframe, typically within 2 to 4 hours after the product is received at our warehouse. This quicker processing time allows the buyer to use the refunded amount for future purchases on Trexplus.com more promptly.

           This choice empowers the buyer to select the refund method that best suits their preferences and needs. Trexplus.com is dedicated to providing a customer-centric experience and aims to make the refund process as convenient as possible.