Shipping Policy

Last Updated: January 30, 2026

Welcome to Trexplus.com. This Comprehensive Shipping & Delivery Policy (“Policy”) outlines the rigorous procedures, operational standards, and legal expectations regarding the shipment and delivery of products acquired from Trexplus.com, whether through our online platform (website and mobile application) or our physical retail location. By completing a transaction with us, you acknowledge that you have read, understood, and agreed to the terms set forth in this Policy.

1. Commitment To Logistical Excellence

At Trexplus.com, we understand that the safe and timely arrival of your technology investments is of paramount importance. We have designed our logistics framework to prioritize packaging integrity and reliable transit. Our goal is to bridge the gap between our warehouse and your doorstep with maximum efficiency, transparency, and care. As a retailer, we act as the facilitator between you and our third-party logistics partners to ensure your order is handled with the highest standards of the industry.

2. Detailed Shipping Methods & Carriers

We offer multiple shipping channels tailored to the nature of the product and your geographic location:

  • Online Orders (Domestic): We primarily utilize registered domestic courier companies (such as Delhivery, BlueDart, Ecom Express, and FedEx) and the reliable Speed Post services of the Indian Post Office. The choice of carrier is determined by our logistics team based on the destination’s pin code serviceability and the weight/fragility of the product.
  • Express Logistics: For high-priority orders, we may utilize air-express services where available, ensuring the shortest possible transit time.
  • Physical Store (Offline): For purchases made at our Bagula outlet, customers may choose to carry items immediately or request home delivery services, which are subject to local delivery schedules and associated fees if applicable.

3. Elucidation Of Delivery Timeframes

Our delivery estimates consist of two distinct phases: Processing Time and Transit Time.

  • Order Processing: Most orders are processed and prepared for dispatch within 3 working days from the date of order confirmation. During this time, our technical team performs a final quality check and ensures secure packaging.
  • Standard Transit: For most urban areas, we aim for a 2 to 3-day delivery window post-dispatch. However, the total fulfillment timeframe can range from 3 to 15 working days depending on the distance from our warehouse in West Bengal to your specific location.
  • Custom PC Builds: Due to the assembly, cable management, and stress-testing phases, Custom PC builds require an additional 2 to 4 days of processing before they are handed over to the courier.

4. Delivery Address & Documentation

Accuracy of the delivery address is the sole responsibility of the Buyer.

  • Registered Address: All orders are shipped exclusively to the address provided during the checkout process. We do not permit address redirection once an item has left our facility.
  • Verification: For high-value shipments, our courier partners may require the recipient to provide a valid government-issued ID for verification.
  • KYC Requirements: In compliance with certain state regulations (e.g., for shipments to specific remote regions), additional documentation or Waybills may be required. We will contact you via email if such documentation is necessary to facilitate your delivery.

5. Transit Responsibility & Risk Allocation

As a reseller, Trexplus.com takes significant precautions to mitigate transit risks:

  • Packaging Protocol: We use multi-layered bubble wrap, specialized foam, and corrugated boxes to ensure products can withstand the rigors of transit.
  • Limitation of Liability: While we use reputable carriers, Trexplus.com is not directly responsible for physical damages incurred due to mishandling by courier personnel during transit. However, we will assist you in lodging a formal claim with the courier partner provided that you follow our Mandatory Unboxing Video Protocol.
  • Loss in Transit: If a shipment is confirmed lost by the courier company, Trexplus.com will initiate a full refund or send a replacement at no additional cost to the Buyer.

6. Tracking, Updates, & Communication

Transparency is a core value of our delivery service:

  • Tracking Number: Once your order is dispatched, you will receive an automated email and/or SMS containing the tracking number and a link to the courier’s tracking portal.
  • Status Updates: We provide real-time updates regarding “Out for Delivery” and “Delivered” statuses.
  • Customer Support Interface: If you encounter tracking discrepancies, our support team is available at servicetrexplus@gmail.com to investigate the status of your shipment.

7. Impact Of Festivals & Peak Seasons

During major festive occasions (e.g., Durga Puja, Diwali, Eid, Christmas, Pongal, and New Year), the logistics infrastructure in India experiences significantly higher volumes.

  • Anticipated Delays: Please expect an extension of 1 to 2 days beyond the standard delivery timeframe during these periods.
  • Order Early: We encourage customers to place orders well in advance of festive deadlines to ensure timely arrival for gifts or celebrations.

8. Natural Calamities & Force Majeure

Logistics networks are susceptible to environmental factors beyond our control.

  • Weather Constraints: Heavy rains, flooding, landslides, or earthquakes can disrupt transportation routes and server hubs.
  • Extended Windows: In areas affected by such calamities, delivery may require an additional 4 to 5 days. We prioritize the safety of our delivery personnel and will resume fulfillment as soon as it is safe to do so.
  • Notification: We will strive to keep you informed of any widespread delays affecting your region via email or website banners.

9. Virtual Product Delivery Protocols

Shipping of virtual products (Antivirus license keys, software activation codes, etc.) is handled digitally.

  • Digital Fulfillment: These items are delivered exclusively via Electronic Mail to the address registered on your account. No physical shipment (CD/Box) will be sent.
  • Business Hour Window: Our 2-hour delivery window applies only during standard business hours. Orders placed after hours, on Sundays, or on public holidays will be processed on the next business day.
  • Server Latency: In the event of technical server issues, the 2-hour window may be extended. We appreciate your patience during such technical maintenance.

10. Offline Purchases & Local Pickup

For customers visiting our physical retail store:

  • Immediate Carry: Most in-stock items are available for immediate carry-out upon successful payment.
  • Store-to-Home Delivery: If you purchase a large item (like a full desktop setup or a cabinet) and cannot transport it yourself, you may inquire about our local delivery options. These are scheduled based on vehicle availability and may incur a separate service charge.

11. Unsuccessful Delivery Attempts

Our courier partners typically make three attempts to deliver the product.

  • Non-Availability: If the Buyer is unavailable at the address during all attempts, the product will be returned to our warehouse.
  • Re-Shipping Fees: In such cases, the original order will be canceled, and the refund will be processed as per our Cancellation Policy (including the 5% + ₹150 fee). If you still wish to receive the product, a new order must be placed.

12. Order Consolidation & Partial Shipments

If you order multiple items (e.g., a Monitor and a Keyboard), they may be shipped from different warehouse sections or at different times.

  • Multiple Shipments: You may receive multiple tracking numbers. Do not be alarmed if one part of your order arrives before another.
  • Consolidation: We strive to consolidate orders into a single package where possible to minimize environmental impact and shipping complexity.

13. Contact Information For Shipping Queries

If you have any questions or concerns regarding the shipment or delivery status of your order, please do not hesitate to contact us:

    • E-Mail: servicetrexplus@gmail.com
    • Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
    • Address: Bagula Bus Stand Opposite AXIS Bank ATM, Nadia, West Bengal, Pin: 741502

14. Conclusion

Trexplus.com is dedicated to providing a seamless, reliable, and secure shopping experience. We value the trust you place in us and work diligently with our courier partners to ensure your products reach you in pristine condition. By utilizing our Services, you agree to the logistical framework and timeframes established in this Policy.

Thank you for choosing Trexplus.com as your trusted technology partner.