Delivery & Return

Trex Plus provides reliable delivery services across India to ensure customers receive their products safely and on time. We aim to make the delivery and return process simple and transparent so customers can shop with confidence.

Orders placed through our website are processed quickly and shipped through trusted delivery partners. Customers receive shipment updates once orders are dispatched.

Delivery Process

After placing an order, our team verifies product availability and prepares the order for shipment. Products are carefully packed to ensure safe transportation and are handed over to trusted courier partners for delivery.

Once the order is shipped, customers receive tracking information to monitor delivery status. Orders are delivered to the address provided during checkout, so customers are advised to provide accurate delivery details to avoid delays or delivery issues.

1. Place Your Order & Confirm Payment.

2. You Will Receive an Order Confirmation Email.

3. Products are Shipped Through Delivery Partners.

4. Order is Delivered to Your Address.

Small Products

Standard Delivery – Get it in 3-4 working days

Secure packaging for small items

Tracking shared after dispatch

Express Delivery – Selected Locations

Faster shipping for urgent orders

Available in selected areas

Small items include accessories and lightweight computer components.

Large Products

Standard Delivery – 4-5 Working Days

Extra protection packaging used

Tracking shared after dispatch

Express Delivery – Selected Locations

Faster delivery for urgent orders

Available in selected areas

Large items include desktop PCs, monitors, cabinets, and heavy hardware equipment.

Exchange or Return of Goods

Trex Plus aims to ensure customer satisfaction while maintaining fair return and replacement practices. Products purchased from Trex Plus may be eligible for return or replacement only under the conditions defined in our company policies.

Customers must inspect products immediately upon delivery. If a product arrives damaged, defective, or incorrect, customers must notify Trex Plus within the applicable return or replacement window as defined in our return policy. Requests made after this period may not qualify for replacement and may instead fall under manufacturer warranty procedures.

To be eligible for return or replacement, the product must remain in its original condition with all accessories, packaging materials, manuals, and included components intact. Products showing signs of misuse, physical damage, missing parts, or improper handling may not qualify for return or exchange unless the issue is verified as a manufacturing defect.

Return or replacement requests may be rejected if any of the following are missing or unavailable:

Original product packaging and complete accessories
Proof of purchase or invoice issued by Trex Plus
Warranty card or manufacturer documentation where applicable
Supporting evidence of defect or damage, such as photos or required unboxing video when applicable

If a return or replacement request is approved, refunds or replacements are processed according to company policy and applicable payment processing timelines. Refund timelines may vary depending on payment methods and banking procedures.

Trex Plus reserves the right to inspect returned goods before approving replacement or refund requests to ensure compliance with return conditions.

Customers are encouraged to contact Trex Plus support for guidance before returning any product to avoid delays or rejection of requests.

FAQs

How long does delivery take after placing an order?

Delivery time depends on product size, delivery location, and courier operations. Small items such as accessories and components are generally delivered within 3–4 working days, while larger products or heavy shipments may require 4–5 working days or slightly longer in remote locations. Customers receive shipment updates after dispatch, and delivery partners attempt delivery at the provided address. To avoid delays, customers should ensure that contact numbers and delivery addresses are accurate and someone is available to receive the package.

How can I track my delivery after shipment?

Once the order is shipped, customers receive tracking details through email or account updates. Using the tracking number, customers can monitor shipment progress, delivery location updates, and expected delivery dates through courier tracking systems. Tracking becomes active after dispatch and may take some time to update. Customers are advised to keep their order ID and tracking information safe in case support assistance is required.

Can I return a product if I'm not satisfied after delivery?

If you receive a damaged product, a wrong item, or something is missing, you can request a return or replacement within 2 days of delivery. Just make sure to keep an unboxing video and images ready and the product remains in its original condition with all accessories intact. We review every request carefully to ensure a fair, fast, and transparent resolution, exactly as per our return policy.

What is required to request a return?

You need the complete product with all accessories and original packaging, the purchase invoice, and a clear unboxing video with images. Returns may be rejected if anything is missing.

When and how will I receive a refund after my return is approved?

Once your returned product is received and successfully inspected by our return team, the refund will be processed according to TrexPlus.com policy. Customers can choose to receive the refund either to the original payment method or to their TrexPlus My Wallet. Refunds to the original payment method such as UPI, card, or bank usually take 5 to 7 working days depending on bank processing times, while wallet refunds are typically completed within a few hours after verification. A confirmation email will be sent once the refund process is initiated.

Reliable Online Store to Buy Computer in India

Trex Plus is a trusted online store for customers looking to buy computer online in India at the best price. If you are searching for computer buy India, buy laptop online India, or buy PC parts online India, Trex Plus offers genuine laptops, desktops, gaming PCs, computer components, and accessories with secure payments and fast delivery across India. Our platform makes computer shopping simple, safe, and affordable for home users, gamers, professionals, and businesses.

Customers can easily browse products, compare specifications, and choose the right processors, motherboards, RAM, SSDs, graphics cards, monitors, and peripherals based on their needs and budget. Whether you want to build a custom PC, upgrade your existing system, or purchase essential computer accessories, Trex Plus provides competitive pricing, reliable shipping, and expert guidance to help you make the right decision.

We focus not only on selling computers and PC parts online in India but also on delivering dependable after-sales support and customer service. With transparent pricing, secure checkout options, free delivery across India, and dedicated assistance, Trex Plus ensures a smooth and trustworthy computer buying experience in India.