1. It is hereby informed “trexplus.com” is a Retailer and is not a manufacturer.
2. You can return the product within two days on the Trexplus.com website from the day you received the delivery.
3. We will accept the product return in case the product is broken or the product does not work.
4. Returns on branded products will be accepted only when you receive the product in a damaged condition.
5. If you have to return the product, you must make an unboxing video of the product. We cannot return the product without any unboxing video. Remember that this unboxing video starts from the time you cut the first packet.
6. The cost of returning the product will be borne by the customer.
7. You will not receive GST invoice from us as our turnover is below Rs 40 lakhs and according to GST rules there is no need to provide GST invoice to those whose turnover is below Rs 40 lakhs.
8. If you do not request a product return within two days from the day you received the product, you will not be able to return the product after the two-day deadline has passed.
9. You can take the product to the service center of the company to get the warranty of the product.
10. Products that will not be returned to the products of the banded company, you have to get the warranty from the company or by going to the warranty claim option of Trexplus.com.
11. If you want to claim the warranty of Trexplus.com, you have to go to Warranty Claim of the Trexplus.com Website and submit the form. Once the service is completed at the center, it will be delivered to the customer’s home by the delivery boy, so picking up from the customer’s house and delivering the goods to Trexplus.com’s office and then delivering the goods from Trexplus.com to the customer’s house here the customer has to pay the cost of the delivery boy.
12. If you want to return the product, 2% will be deducted from the price of the product and after deducting two percent, the remaining money will be refunded to you.
13.If you take your refund money to My wallet at Trexplus.com, 2% charge will not be deducted from your refund amount.
14. Your refund amount will be refunded to your bank account or your UPI ID or in your Trexplus.com My Wallet. It is up to you to choose how you want to get the refund amount.
15. When the delivery boy picks up your return product from your home or office, if you do not want to return the product, or if you are not available at home or office, your product return will be canceled and you will not be able to return the product.
16. It can take up to 15 days for your refund amount to go to your bank account.